For Carnival Corporation, the guest experience is everything. The company, which operates 10 cruise-line brands across the seven seas — including the premium Holland America brand — strives to deliver the highest-quality service to passengers each day. “The guest experience is what everyone is focused on,” says Jason Grant, vice president of fleet technology at Holland America.
To deliver the best customer service, Carnival Corporation wanted to give its onboard employees better mobile tools, to enable faster response times to passengers. The organization also sought a way to bring more data analytics capabilities to its ships so it could better understand guest preferences and choices.
Enabling onboard mobility with Dell technologies
To achieve its goals, Carnival Corporation partnered with Dell to deploy new technologies, including Dell tablets. Passenger-facing ship workers use the tablets to order drinks and meals for guests and to inspect guest rooms. It also launched a new mobile app, giving passengers the ability to reserve excursions and order food.