This Privacy Statement is effective as of May 2018
1. Server Resources
Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. syscorp.net will be the sole arbiter of what is considered to be a high server usage level. All Web Hosting and eCommerce accounts come with a limit of 5,000 files per account. Each block of 5,000 files after the initial 5,000 will incur an additional charge of US$9.95/month. Any Web Hosting and eCommerce account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
2. CGI Scripts
Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. syscorp.net does not permit CGI script sharing with domains not hosted by syscorp.net or any scripts that may be abused for UCE purposes.
3. Chat Rooms
syscorp.net does not allow Web Hosting and eCommerce customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, for a small charge, syscorp.net provides Java chat rooms that meet most users’ needs and run without hindering system performance.
4. Background Running Programs and Cron Jobs
syscorp.net may allow programs to run in the background. These programs will be considered on an individual basis and Web Hosting and eCommerce customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact syscorp.net Support by logging into your account.
syscorp.net does not allow IRC or IRC bots to be operated by Web Hosting and eCommerce customers.
6. Software Distribution
syscorp.net’s Web Hosting and eCommerce accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please contact syscorp.net to make special arrangements by logging into your account.
7. Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. syscorp.net Web Hosting and eCommerce accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any website whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.
Any database stored on syscorp.net’s Web Hosting and eCommerce servers will be limited in size to 10% of the total disk space allotted for that particular domain’s plan/Web hosting account.
B. syscorp.net Dedicated Server Customer Restrictions
1. Customer Security Responsibilities
Customers are solely responsible for any breaches of security affecting servers under their control. If a customer’s server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer’s server and any other requirement affected by the security breach.
syscorp.net allows Dedicated Server customers the use of IRC inside the syscorp.net network as long as the use of IRC on a syscorp.net server does not violate any of the other terms of these TOU. As a policy, syscorp.net will not provide vanity IRC reverse DNS records. To enforce this policy syscorp.net does not turn the reverse address of IPs over to the customer. Authority over this information remains with syscorp.net.
3. Billing for Network Resources
Customers understand and agree that they are responsible for paying for any network resources that are used to connect the customer’s server to the Internet. A customer may request that the customer’s server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.
1. syscorp.net Services
syscorp.net’s services include, but are not limited to:
2. any act of preparing, setting up, connecting, maintaining, terminating, or reconnecting customers’ account (including all billing data and the space on the particular Web server that syscorp.net provides to customers);
1. any use by customers, or any access provided to customers by syscorp.net, of computing, telecommunications, software, information, hardware, and equipment;
2. any act, or provision of any service, by syscorp.net to customers, related to Web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not;
3. any provision by syscorp.net to customers, of any space, Internet connectivity, or electrical power;
4. any access or use related to the syscorp.net’s website, including the website itself;
5. any other service mentioned in the TOU;
6. any other service provided by Syscorp.net to customers, whether used or not;
7. any other syscorp.net services that are used by customers, whether offered or provided by syscorp.net to customers.
syscorp.net reserves the right to amend, add, or discontinue any of the services offered and to add, delete, suspend or modify the terms and conditions of those services at any time, at its sole discretion, and to determine whether and when any such changes will apply to either or both existing and future customers.
syscorp.net may at its sole discretion discontinue, upgrade, replace, modify, or change in any way, without limitation, any offered service, and/or any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with syscorp.net’s services. Certain changes to syscorp.net’s services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and syscorp.net is not liable, for any and all such personalized applications and content, except as expressly agreed to by syscorp.net. syscorp.net may but is not obligated to provide customers with notice of any such modifications.
4. Ownership of Account
The legal owner of a customer account with SysCorp is the legal entity whose name is listed in SysCorp’s database as the owner. In the event of any inconsistency, the order of precedence is as follows:
0. Company or organization listed on the account in SysCorp’s database;
1. Individual who executed the Order Form or Agreement for SysCorp’s services; then
2. Individual who is the cardholder of the credit card that paid the most recent invoice for the account.
With regards to domain names, the listed Registrant of a domain name is the legal owner of that domain name. However, the ownership of a particular domain name is independent of the ownership of the customer account, even if that domain name is associated with the primary website hosted on the customer account. Customers will fully cooperate with and abide by any and all of SysCorp’s security measures and procedures in the event of any dispute over ownership of customers’ websites and accounts with SysCorp.
5. Email Accounts
All email accounts (including, but not limited to POP email accounts) that have not been logged into for a period of 4 consecutive months or more shall be deemed abandoned and syscorp.net shall have the right to delete the email account (“Abandoned Mailbox”) and/or all emails residing in such Abandoned Mailbox (“Abandoned Emails”).
At least 2 weeks in advance, syscorp.net shall send to the master email account a notice that the Abandoned Mailbox and/or the Abandoned Emails shall be deleted if the user or customer does not log into the Abandoned Mailbox within 2 weeks. syscorp.net has the right to delete all content stored in any of customer’s spam folders or email accounts for 30 days or more.
6. Illegal Use
syscorp.net’s services and servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Syscorp.net services, all customers certify that they and/or the organization they represent in procuring services from Syscorp.net are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a ‘suspected terrorist’ as defined in Executive Order 13224; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto.
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to SysCorp’s customers. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a website hosted on a SysCorp server, and selling or distributing software (on a website residing on a SysCorp server) that facilitates spamming. SysCorp requires that all customers’ emails and mailing lists (if any) are in full compliance with the Can-Spam Act as outlined here: http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business and with Canada’s Anti-Spam Law as outlined here: http://www.canlii.org/en/ca/laws/stat/sc-2010-c-23/latest/sc-2010-c-23.html. SysCorp also prohibits the use of third party/purchased mailing lists. The first violation of this policy will result in a written warning. A second violation will result in immediate suspension of the customer’s email services. Subsequent violations may result in customer’s account being closed and a minimum fine of $200 accessed. SysCorp reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
8. System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
9. Viruses and Other Destructive Activities
Use of syscorp.net’s services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use syscorp.net’s services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
10. Child Pornography
The use of syscorp.net’s services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. syscorp.net is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.
syscorp.net is concerned with the privacy of on-line communications and websites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, syscorp.net urges its customers to assume that all of their on-line communications are insecure. syscorp.net cannot take any responsibility for the security of information transmitted over syscorp.net’s facilities. Additional details on privacy and syscorp.net’s use of customer information can be found in syscorp.net’s Privacy Statement.
12. Customer Responsibility
Customers are required to use the syscorp.net network responsibly. This includes respecting the other customers of syscorp.net. syscorp.net reserves the right to suspend and/or cancel service with any customer who uses the syscorp.net network in such a way that adversely affects other syscorp.net customers. While syscorp.net may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, syscorp.net does not monitor its customers’ communications or activities to determine whether they are in compliance with the TOU. However, when syscorp.net becomes aware of any violation of the TOU or other user agreements, syscorp.net may take any action to stop or correct such violation, including, but not limited to, denying access to syscorp.net’s services and equipment or to the Internet. In addition, syscorp.net may take action against a customer or an end-user of such customer because of the activities of such end-user. syscorp.net anticipates that customers who offer Internet services will cooperate with syscorp.net in any corrective or preventive action that syscorp.net deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of syscorp.net policy and syscorp.net reserves the right to take any such action even though such action may affect other customers of the syscorp.net customer.
13. Actions Taken by syscorp.net
The failure by a customer to meet or follow any of the TOU is grounds for account deactivation. syscorp.net will be the sole arbiter as to what constitutes a violation of the TOU. syscorp.net reserves the right to suspend or remove any account without prior notice and to refuse service to anyone at any time. When syscorp.net becomes aware of an alleged violation of its TOU, syscorp.net will initiate an investigation. During the investigation, syscorp.net may restrict a customer’s access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Syscorp.net may, at its sole discretion, restrict, suspend, or terminate a customer’s Web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, syscorp.net will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOU if it is illegal, irresponsible, or constitutes disruptive use of the Internet. syscorp.net does not issue credits for outages incurred through service disablement resulting from TOU violations. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by syscorp.net.
Furthermore, syscorp.net reserves the right to suspend or terminate any customer’s account if so ordered by an authoritative body of competent jurisdiction, or if the continuing provision of services to customer may result in a legal or material risk to syscorp.net, or if syscorp.net is not legally permitted to provide services to customer.
Customers agree to protect, defend, hold harmless, and indemnify syscorp.net, any third party entity related to syscorp.net (including, without limitation, third party vendors), and syscorp.net’s executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer’s use of syscorp.net’s services.
The syscorp.net services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. syscorp.net expressly disclaims any representation or warranty that the syscorp.net service will be error-free, secure or uninterrupted. No oral advice or written information given by syscorp.net, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. syscorp.net and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
16. Termination for Bankruptcy or Insolvency
If a customer becomes insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, syscorp.net may immediately terminate provision of syscorp.net’s services to the customer without prior notice or penalty. Such customer consents to the grant of relief from any automatic stay of proceedings against syscorp.net in such event.
17. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL SYSCORP.NET (INCLUDING, WITHOUT LIMITATION, SYSCORP.NET’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING SYSCORP.NET’S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS INCLUDING DATA LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR SYSCORP.NET SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY SYSCORP.NET SERVICES EVEN IF SYSCORP.NET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.SYSCORP.NET’S TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOU OR SYSCORP.NET’S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY SYSCORP.NET OR SYSCORP.NET’S REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
18. Backup of Data
Except as described in the specific terms of any backup services ordered by a customer from syscorp.net, all customers are solely and entirely responsible, and syscorp.net is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that they use in connection with syscorp.net services.
19. Third Party Licenses
syscorp.net makes a reasonable effort to provide customers with services, technologies, developments, and innovations (collectively “Technologies”), part of which may be licensed, or co-branded, from or by, third party entities. However, syscorp.net makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, syscorp.net specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold syscorp.net liable in any way for the revocation of any license, which has been licensed to syscorp.net. The use of the Technologies obtained from or through syscorp.net, or any other referred third party, whether directly or indirectly, is at the sole risk of customers. Customers understand and agree that their use of such Technologies may be subject to further agreements, policies, terms, and conditions provided by the third party vendor which are in addition to those contained or referenced in this Agreement.
20. Non-syscorp.net Products
Any mention of non-syscorp.net products by syscorp.net, its employees, or any third party entity related to syscorp.net is for information purposes only and does not constitute an endorsement or recommendation by syscorp.net. syscorp.net disclaims any and all liabilities for any representation or warranty made by the vendors of such non-syscorp.net products or services.
21. syscorp.net’s Intellectual Property
Customers will not, without syscorp.net’s express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on syscorp.net’s website, and customers will not use any of syscorp.net’s trademarks, service marks, copyrighted materials, or other intellectual property without syscorp.net’s express written consent. Customers will not, in any way, misrepresent their relationship with syscorp.net, attempt to pass themselves off as syscorp.net, or claim that customers are syscorp.net.
Customers may not assign or delegate syscorp.net their rights or obligations under the TOU or other agreement for syscorp.net’s services, either in whole or in part, without the prior written consent of syscorp.net.
23. Minimum Age Requirement
syscorp.net customers must be at least 18 years of age. Any individual under the age of 18 years (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a syscorp.net customer. A parent or guardian who accepts the TOU on behalf of a Minor will be primarily liable for ensuring complete and proper compliance with the TOU, including the timely and full payment of the charges for syscorp.net services, and such primary liability will continue even when the Minor has attained the age of 18, unless the parent or guardian obtains syscorp.net’s express written consent to the contrary. Any acceptance of the TOU or any other agreement for syscorp.net’s services will be deemed null and void to the extent that syscorp.net will not be liable in any way as a result of the Minor’s age or legal incapacity or the Minor’s use of syscorp.net’s services.
24. Dispute Resolution
Any and all claims or disputes arising out of or relating in any way to the TOU, the relationship between customer and syscorp.net (each a “party” and together “the parties”) under the TOU, or the services provided under the TOU (including but not limited to requests for specific performance) shall be submitted to mandatory binding arbitration. The arbitration shall be administered by the American Arbitration Association (“AAA”) and conducted pursuant to the AAA’s then current Commercial Arbitration Rule (the “Rules”). The arbitration hearing shall be conducted in the English language and shall take place in Chicago, Illinois before a single arbitrator selected in accordance with the Rules. The parties shall each bear the costs of the arbitration in equal shares. The parties shall also bear their own legal fees (including but not limited to attorneys’ fees) in connection with the arbitration, and the arbitrator(s) may not reallocate the legal fees in conjunction with their award. Any award rendered by the arbitrator shall be confirmed in a state or federal court of competent jurisdiction in Chicago, Illinois and each party hereby irrevocably submits and consents to, and waives any objection to, personal jurisdiction and venue in such court.
25. Governing Law and Severability
The TOU, and any other agreement for syscorp.net services, will be governed by and construed in accordance with the laws of the State of Illinois, USA without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and syscorp.net will take place in Illinois, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOU or other syscorp.net agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOU or the agreement will continue in full force and effect.
26. Force Majeure
syscorp.net will not be liable for delays in its performance of the TOU or syscorp.net services caused by circumstances beyond syscorp.net’s reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively “Force Majeure”). Notwithstanding anything contained elsewhere herein, lack of finances will not be considered an event of Force Majeure nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.
27. Waiver and Amendment
Any waiver, modification, or amendment of any provision of the TOU or other agreement for Syscorp.net services, initiated by a customer, will be effective only if accepted in writing and signed by an authorized representative of Syscorp.net.
28. Independent Contractors
Nothing in this TOU will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between syscorp.net and its customers. Each of syscorp.net and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
29. Construction and Interpretation
Wherever in this TOU the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOU into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOU. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOU.
30. Complete Agreement and Exclusivity
The TOU, and/or any other specific agreement for syscorp.net services, constitutes the complete understanding and agreement between syscorp.net and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of Syscorp.net, the TOU supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOU, and/or any other specific agreement for syscorp.net services is between syscorp.net and its customers only and will not confer any rights in any third party except as otherwise expressly provided by Syscorp.net.
31. Proxy Services
For domain name registration services where a third party provider is named in your place (“Proxy Services”), you agree that if Syscorp.net or the third party provider does not receive a response to a communication sent to you within 48 hours of such communication being sent, then the sender of such communication may, at its sole discretion, suspend or terminate the Proxy Services. If Syscorp.net provides the particular Proxy Services, then Syscorp.net reserves the right to suspend or terminate any or all of the services provided to you entirely in such event.
syscorp.net reserves the right to immediately suspend, terminate, transfer, or modify your domain name registration for reasons including (i) your breach of this Agreement, (ii) your use of the domain name registration services in a manner that is in contradiction of applicable laws or customarily acceptable usage policies of the Internet industry, including sending mass unsolicited commercial advertisements or otherwise spamming, making or sending threats, harassment or obscenities, (iii) your use of the domain name registration services in connection with unethical activity, (iv) syscorp.net’s receipt of an order from a court of competent jurisdiction or an arbitration award, or (iv) any other grounds that impose a legal risk to syscorp.net as determined at its sole reasonable discretion. You agree that you shall not receive any refund whatsoever for any such suspension, termination, transfer, or modification to your domain name registration.
D. All Syscorp.net Customer Billing Policy
All charges are shown in US Dollars. Payments are to be made in US dollars. Syscorp.net accepts the following types of payment:
1. Check or Money Order
2. Credit Card (VISA, MasterCard, American Express, Discover)
3. Bank Wire Transfer
ALL PAYMENTS ARE DUE ON THE ACCOUNT STATEMENT DATE. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Syscorp.net your credit card information, you authorize Syscorp.net to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Syscorp.net’s Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed $9.95. syscorp.net will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying syscorp.net, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are past due may be suspended at any time with or without notice. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
2. Billing Cycles (Terms)
Syscorp.net offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. All additional features added to an account are charged monthly. Additional items are non-refundable.
3. Account Renewals
In order to ensure uninterrupted service to your Website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews for successive terms unless you notify Syscorp.net that you would like to cancel your account. If at any time you elect to manually renew any of your services (in whole or in part), you will then become responsible for all future manual renewals of such services unless and until you notify Syscorp.net otherwise.
Syscorp.net does not mail paper invoices or statements. Statements can be viewed and printed through SiteControl. Customers may elect to receive their monthly account billing statement via email. This option may be selected in SiteControl.
0. Returned (NSF) Checks
Syscorp.net charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
1. Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Syscorp.net.
2. Bank Wire Payments
Syscorp.net does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Syscorp.net or the amount credited to your account will be less than your intended payment.
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if syscorp.net restores your data files to your reactivated account.
4. Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
5. Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.
6. Account Splits and Mergers
Syscorp.net encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Syscorp.net separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to Syscorp.net’s Billing Support Team by logging into your account.
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact syscorp.net’s Customer Relations Team, Monday through Friday, 8:00 A.M. to 5:00 P.M. Central Time, at 312-407-6050. Please be aware that there are no pro-rated refunds after the first 30 days of service. Cancellation requests must be received by ayscorp.net a minimum of thirty (30) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan for the next Billing Cycle. Cancellations become effective on the day processed by syscorp.net. syscorp.net is unable to cancel your account effective for a future date.
Syscorp.net does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Syscorp.net’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Syscorp.net reserves the right to cancel any account, at any time, without notice, for any reason Syscorp.net considers appropriate.
7. 30-Day Money Back Guarantee
Each of syscorp.net’s shared hosting and virtual private server (“VPS”) plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.
8. Billing Disputes/Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee (above). Any refund (if available) will be provided in the same payment method as the original payment. Cancellation requests received beyond the first 30 days of services will not be eligible for any refund, either in whole or in part, of the fees already paid.
9. Credit Card Disputes/Chargebacks
Syscorp.net has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Syscorp.net’s discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
10. Billing/Price Changes
Syscorp.net’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
E. Copyright Violations
The Digital Millennium Copyright Act (“DMCA”) sets forth the law regarding the use of copyrighted materials on the Internet. All Syscorp.net customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a Syscorp.net customer (per the DMCA) to Syscorp.net must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at Syscorp.net’s sole discretion.
DMCA Copyright Infringement Notification Requirements:
• Physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf (the “Claimant”).
• Identification of the copyrighted work(s) claimed to have been infringed.
• Identification of the material claimed to infringe the copyright(s), and enough information for Syscorp.net to locate it including URLs and specific descriptions of the infringing material at each URL.
• The Claimant’s name, address, and telephone number(s).
• A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent.
• A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.
The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the website of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.
Syscorp.net is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that Syscorp.net will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.
In the event that Syscorp.net must remove, or disable access to, material on your website that is alleged to infringe another’s copyright under the DMCA, you acknowledge and agree that Syscorp.net may do so by disabling access to your entire website.
DMCA Counter Notification Requirements:
• Physical or electronic signature of the Customer (ie., allegedly infringing website’s owner) or a person authorized to act on the Customer’s behalf.
• Identification of the copyrighted work(s) claimed to have been infringed.
• Identification of the material claimed to infringe the including URLs and specific descriptions of the infringing material at each URL.
• The Customer’s name, address, and telephone number(s).
• A statement under penalty of perjury that the Customer has a good faith belief that the material was removed or disabled or is a result of a mistake or misidentification.
• A statement that the Customer consents to the jurisdiction of Federal District Court for the judicial district in which the Customer’s address is located, or if the Customer’s address is outside the U.S., for any judicial district in which the service provider may be found, and that the Customer will accept service of process from the complainant (or agent thereof).
• Email the counter notification to email@example.com.